Terms of Service
Please read these terms carefully before using TourFiles. By accessing or using our platform, you agree to be bound by these terms.
1. Welcome to TourFiles
These Terms of Service (“Terms”) govern your use of our software-as-a-service platform, including all features, modules, tools, and services offered (collectively, the “Service”). By accessing or using the TourFiles platform, you (“Customer”, “you”, or “your”) confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you may not access or use the Service.
2. About TourFiles
TourFiles is a business productivity software designed to streamline operations for travel and service-based companies. The platform is owned and operated by a registered partnership firm based at H-213, Sector-63, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301. TourFiles is available strictly for business use. Only companies with valid business email addresses are permitted to sign up and use the platform.
3. Eligibility
Use of the Service is permitted only to legal business entities. Registration using personal or non-business email addresses is not allowed. By registering, you represent and warrant that you are authorized to act on behalf of the business you are registering and that the information provided is accurate and complete.
4. Free Trial
New customers are eligible for a one-month free trial, which includes access to limited features, modules, and a capped number of users. Trial access is intended for evaluation purposes only and may be subject to usage restrictions. Upon trial expiration, continued use requires an active paid subscription.
5. Subscriptions and Billing
TourFiles offers monthly and yearly subscription plans. Yearly plans are available for fixed user limits, features, and modules. Additional users, modules, or advanced features beyond your subscribed tier are billed separately. All subscription charges are non-refundable. Once a payment is processed, it cannot be canceled. However, in the event of a duplicate or erroneous payment, TourFiles will issue a full refund for the excess amount, subject to verification. By subscribing, you authorize us to charge your provided payment method on a recurring basis according to your selected plan (monthly or annually).
6. User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree not to use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law. You must not misuse the platform, attempt unauthorized access, or use automated means (such as bots or scripts) unless explicitly permitted.
7. Data Ownership and Access
You retain full ownership of all data and content submitted, created, or stored in your TourFiles account. TourFiles does not claim any ownership rights over your data. We may access your data only in limited cases—for the purpose of providing technical support, troubleshooting issues, monitoring subscription usage, or performing security checks. Such access is restricted to authorized personnel and handled with strict confidentiality. You are responsible for the legality, accuracy, and integrity of the data you provide or process through the Service.
8. Service Availability and Modifications
We strive to maintain a stable and reliable platform, but we do not guarantee uninterrupted or error-free service. From time to time, we may introduce updates, fixes, or enhancements to improve functionality or security. We reserve the right to modify or discontinue any part of the Service (temporarily or permanently) with prior notice, where feasible.
9. Intellectual Property
All rights, titles, and interests in the platform, including software code, UI/UX designs, logos, documentation, and other materials, are and shall remain the exclusive property of TourFiles. Nothing in these Terms grants you any ownership rights or licenses except for the limited right to access and use the Service as per your subscription.
10. Third-Party Integrations
Currently, TourFiles does not integrate with third-party services. However, users can configure their own email addresses within the platform to send emails using their preferred external services.
11. Termination
You may stop using the Service at any time. TourFiles reserves the right to suspend or terminate your access in the event of: breach of these Terms, misuse or abuse of the platform, or non-payment/failed billing. Upon termination, your data may be retained for a limited period before permanent deletion. You may request data export or deletion in writing.
12. Limitation of Liability
To the maximum extent permitted by law, TourFiles shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use or inability to use the Service. This includes loss of profits, data, business opportunities, or reputation, even if advised of the possibility of such damages. Our total aggregate liability under these Terms shall not exceed the amount you paid to TourFiles in the twelve (12) months preceding the claim.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Gautam Buddha Nagar, Uttar Pradesh.
14. Changes to Terms
We may update these Terms from time to time to reflect changes in our services, pricing, or legal requirements. When we do, we will notify you by email or via in-app notifications. Continued use of the Service after such changes constitutes your acceptance of the updated Terms.
15. Contact Information
If you have any questions or concerns about these Terms, or wish to report a violation or request account changes, please contact: support@tourfiles.com or visit us at H-213, Sector-63, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301.