Payment & Cancellation Policy
Please read this policy carefully before subscribing or making payments on TourFiles. By using our platform, you agree to these terms.
1. Billing Cycles and Subscription Terms
TourFiles operates on a subscription-based pricing model, offering both monthly and yearly plans tailored for business use. Subscription plans cover access to specified modules, features, and a fixed number of users. Monthly Billing: Renews every month on the billing date. Yearly Billing: Offers discounted pricing for a 12-month commitment, based on fixed users and modules. Add-ons such as additional users, modules, or premium features are billed separately and prorated according to usage. Billing starts either at the end of your free trial or immediately upon plan upgrade during the trial.
2. Free Trial Policy
Every new company registering on TourFiles is eligible for a 1-month free trial with limited access to modules, features, and users. The trial is designed for evaluation only. During or after the trial, businesses must subscribe to a paid plan to continue using the platform without interruption. Upon upgrade, the trial ends and the selected subscription plan begins immediately.
3. Accepted Payment Methods
We support all major digital payment modes, including Debit/Credit Cards (Visa, Mastercard, etc.), UPI (Unified Payments Interface), Net Banking, Digital Wallets, and other options as enabled by our secure payment gateway. All payments are processed through PCI-DSS-compliant third-party gateways. TourFiles does not store or access your payment credentials.
4. Invoices and GST Compliance
Invoices for completed payments can currently be requested manually by emailing us at support@tourfiles.com. GST-compliant invoices will be issued based on the billing information provided during registration. We are working toward automated invoice generation and download functionality, which will be made available through the platform in future updates.
5. Failed Payments and Grace Period
If a scheduled payment fails (due to card expiry, insufficient funds, etc.), you will receive reminders via email and in-app alerts. A grace period of 10 days is provided to complete the payment. During this time: No new add-ons can be purchased, you may continue to use your existing services, and support and access remain active. If payment is not received within 10 days: your account will be locked temporarily, and all premium features and modules will become inaccessible until payment is completed. Reactivation is immediate upon successful payment.
6. Refund Policy
All subscription and add-on payments made to TourFiles are non-refundable, including full monthly or yearly subscription fees, payments made for additional users or modules, and partial usage of services during the billing cycle. Exception: If you accidentally make multiple payments for the same billing period or plan, we will refund the duplicate amount after verification. To initiate a refund request, contact us at support@tourfiles.com within 7 days of the transaction.
7. Cancellation Policy
You can cancel your subscription at any time from your admin dashboard or by emailing our support team. However, cancellation does not trigger a refund. You will retain access until the end of your current billing period. No future charges will be applied after cancellation. Your data will remain stored securely after cancellation for a limited period (as defined in our Data Retention Policy). You may request permanent deletion or export of your data during this period. If you do not cancel and fail to pay in the next cycle, your account will be locked after the 10-day grace period.
8. Security of Transactions
TourFiles uses reputable and secure payment gateways to process all transactions. All sensitive payment data is encrypted and processed securely. We do not directly store or handle any credit card or banking details.
9. Dispute Resolution and Contact
In case of any billing errors, duplicate charges, or disputes, please contact us with relevant details: support@tourfiles.com or visit us at H-213, Sector-63, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301. We aim to resolve all legitimate disputes fairly within 5–7 working days.
10. Governing Law
This Payment and Cancellation Policy shall be governed by and construed in accordance with the laws of India. All disputes shall fall under the jurisdiction of the courts in Gautam Buddha Nagar, Uttar Pradesh.
11. Updates to Policy
TourFiles reserves the right to update or modify this policy at any time. When we do, we will notify users via email or system alerts. Continued use of the platform after such changes constitutes acceptance of the updated terms.