Privacy Policy
Your privacy and data security are our top priorities. Please read below to understand how we protect and use your information.
1. Your Privacy Matters
At TourFiles, your privacy and data security are central to everything we do. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our platform. TourFiles is a subscription-based business software solution designed to help travel companies manage operations including leads, bookings, finances, vendors, and internal workflows. As a privacy-conscious company, we are committed to being transparent, secure, and compliant with best practices for data protection.
2. What We Collect
When you register your company with TourFiles, we collect only the essential information needed to deliver our service. This includes your company name, business contact details, official email address, and optionally, business identification numbers such as GST for invoicing and compliance. In addition, we collect basic employee details for each user added to your account, including their name, role or designation, and email address. This information is used exclusively for managing user access, ensuring secure authentication, and providing administrative visibility within your company’s workspace.
3. Usage Data & Analytics
We also collect metadata strictly related to your usage of the platform. This includes the number of users onboarded, the modules and features your team accesses, login timestamps, and aggregate usage statistics. This data helps us to monitor account limits according to your subscription plan, track system performance, diagnose issues, and tailor the product experience. Importantly, we do not collect or access sensitive client data, travel bookings, financial transactions, or personal information of your end-customers unless explicitly required for technical support and with your consent.
4. No Data Sharing Policy
TourFiles enforces a strict no data sharing policy. We do not sell, rent, trade, or otherwise share your information with third-party advertisers, analytics services, or unrelated vendors. Your data is never used for marketing purposes, and we do not profile users or track behavior for any commercial gain. We maintain full data segregation, ensuring that your company’s information is isolated and never visible or accessible to other companies on the platform. Only authorized internal personnel with defined roles and access privileges may view your account data—and only when absolutely necessary, such as for technical support, account recovery, or troubleshooting.
5. How We Protect Your Data
All data transmitted to and from TourFiles is encrypted using modern TLS protocols to ensure privacy in transit. Our databases are secured using robust encryption and access control mechanisms, and we conduct regular audits, backups, and vulnerability scans to safeguard your data at rest. Additionally, the platform uses role-based access and session management to prevent unauthorized entry and maintain secure authentication. We also use firewalls, intrusion detection, and rate limiting to mitigate any potential abuse or unauthorized access.
6. Cookies & Tracking
We use only essential cookies that are strictly required to operate the platform—such as those used for maintaining login sessions, storing user preferences, and enabling smooth navigation across features. We do not use third-party tracking cookies or embed any advertising pixels or behavioral profiling tools on our platform.
7. Legal Basis & Data Retention
The legal basis for processing your data is grounded in the performance of our service contract with you (as outlined during your subscription agreement), our legitimate interest in maintaining the security and functionality of our platform, and compliance with any applicable legal or regulatory obligations. We retain your data only as long as necessary to provide our services or as required by law. If your subscription is cancelled or your account becomes inactive, your data will be retained securely for a limited time for backup and audit purposes, after which it will be permanently deleted from our systems unless you request earlier deletion.
8. Your Rights & Control
As an account owner or administrator, you have full control over your data. You may access and update your company or user information, deactivate or delete users, and manage all aspects of your account directly from the admin dashboard. If you wish to delete your entire account and all associated data permanently, you may send a written request to our support team at support@tourfiles.com, and we will comply in accordance with applicable data protection regulations.
9. Compliance & Updates
We are committed to maintaining compliance with applicable laws, including but not limited to the Information Technology Act (India), and follow principles aligned with global data privacy frameworks such as the GDPR and ISO/IEC 27001 (where applicable), even if not legally binding. TourFiles may revise this Privacy Policy periodically to reflect changes in features, security updates, or compliance requirements. We will notify you via email or in-app alerts if any material changes are made. By continuing to use TourFiles after such updates, you consent to the revised terms.
10. Contact Us
If you have any questions about this policy, how your data is handled, or if you require further assistance with your privacy rights, please contact us at support@tourfiles.com. Your trust is extremely important to us, and we are committed to protecting your data with the highest standard of care and integrity.